Frequently Asked Questions

Everything you need to know about your Steve Madden experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order Status' link in the footer of our website.

What is your return policy?

We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that clearance items marked as 'Final Sale' are not eligible for return or exchange.

Do you offer international shipping?

Yes, Steve Madden ships to select international locations. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How do I know what size to order?

Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toed sandals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the item once it arrives.